Job Description

Are you looking to join one of the KC’s fastest growing companies?

Our Story

In 2020, property managers across the country were struggling to keep up with maintenance due to the labor shortage and supply chain disruptions. Enter Lula, whose vendor network and sourcing solutions provided relief for residents and managers all over. The issues that plagued the industry for years were all brought to light when the world shut down due to the pandemic. This disruption provided Lula with a path to reinvent property maintenance forever. 

Once we found where we were most needed and fully committed to servicing rental properties, our core business skyrocketed. In the last 4 years, we've grown to over 70 employees, achieved exponential revenue growth, and expanded to 40+ markets (and counting). Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. 

Lula's team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We're looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success.

➡ Ingram Business Magazine’s Top 10 Fastest Growing Companies in Kansas City

➡️ Ranked 373 Inc. 5000 Fastest Growing Private Companies in the United States

➡️ Proptech Breakthrough’s Work Order Management Solution of the Year

➡️ CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist

Lula Core Values:

• We are  customer obsessed .
• We  think differently.
• We  hustle .
• We  finish what we start .
• We  care   for one another .

Position Responsibilities:

• Provide in-house day-to-day support to our property managers, tenants, and service providers, responding promptly to all inquiries.
• Serve as client-facing leaders, overseeing the day-to-day project relationships with Lula Pros and customers.
• Update notes daily on every project you have running in our job management program.
• Coordinate with Lula Pros, tenants, and property managers to acquire relevant information.
• Keep track of all projects and bids that are under your guidance.
• General understanding of property maintenance in the residential rental space is required.
• Basic knowledge of repairs cost ranges for a for a variety of services such as handyman, electrical, plumbing, HVAC, appliances, drywall, material needed, etc.
• Responsible for providing an exceptional service experience to multiple customers and maintaining all records in accordance with company policy.
• The job function regularly exercises discretion and judgement and must have the ability to make quick decisions.
• Requires excellent communication skills.
• Proactively addressing customer concerns with confidence while knowing when to collaborate and partner with the leadership team for resolution.
• Requires making and receiving phone calls and some email correspondence while problem solving.
• Liaison between customers and service providers ensuring detailed communication is used effectively to achieve accurate job follow-through.
• Maintain a positive attitude with the added ability to overcome objections and hurdles while managing multiple priorities.

Role Requirements:

• Property management maintenance experience/knowledge.
• A positive, solutions focused attitude.
• Excellent verbal and written communication skills.
• Effective prioritization, problem solving and time management skills.
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
• Perform all essential job functions with or without reasonable accommodation.
• To be able to work in a fast-paced, high-energy and high growth startup environment without being distracted.

Lula has a positive collaborative environment. A few of our supportive benefits:

• A positive and inspiring team environment that offers support and camaraderie throughout your career.
• Professional growth and internal promotion opportunities due to continuous organizational growth.
• Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development.
• Lula provides equal employment opportunities (EEO) to all employees and applicants for employment.

Technical Skills:

• Excel and Outlook is required.
• Proficient knowledge of web-based software platforms.

Experience:

• Customer Service: 2 years minimum (Required)
• Maintenance Coordination: 2 years minimum (Required)

Schedule:

• Day shift (11am-8pm CT)
• Monday - Friday
• This is not a field position. You will be expected to work in our local office located in Overland Park, Kansas

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Supplemental pay:

• Bonus opportunity

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Check us out!

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