Job Description

Moderno Porcelain Works specializes in the fabrication and installation of ultra-luxe large format porcelain panels in the residential and commercial markets. As the only company in North America using specialized state-of-the-art fabrication machines and a proprietary installation process, we are 100% dedicated to porcelain. By revolutionizing the industry, our in-house craftsmen create endless possibilities, from eye-catching porcelain shower walls, bathroom vanities, kitchen countertops, to flooring, interior and exterior wall cladding, fireplace surrounds, outdoor living and more. As your all-inclusive porcelain source, Moderno works for you. Our team is growing, and now we invite you to work with us!

We are seeking a self-motivated and results oriented General Manager to direct and manage our organization's business activities within the porcelain panels fabrication and installation industry at our Hub location in Charlotte, North Carolina .

As a General Manager you will be responsible for overseeing the overall operations, profitability, and growth of the organization. This role entails strategic planning, financial management, team leadership, and ensuring our company's objectives and goals are met. This individual will be leading and work closely with department heads, executives, and local team members to drive our organization's success.

Responsibilities:

• Strategic Planning : Develop and implement long-term business strategies, policies, and objectives to achieve the company's mission and vision.
• Financial Management : Prepare and manage budgets, monitor financial performance, and make data-driven decisions to enhance profitability and efficiency.
• Operations Management : Ensure the smooth day-to-day operations of the company, optimizing processes and workflows to enhance productivity and quality.
• Team Leadership : Lead, mentor, and motivate employees, fostering a positive and productive work environment. Promote teamwork and encourage professional growth and development.
• Business Development : Identify growth opportunities and potential markets, develop new business initiatives, and collaborate with the sales and marketing teams to expand the company's customer base. Including monitoring our established national sales programs within their territory providing excellent customer service.
• Customer Relations : Maintain strong customer relationships, address customer inquiries and concerns, and ensure high levels of customer satisfaction.
• Compliance and Risk Management : Ensure the company complies with all relevant laws, regulations, and industry standards. Develop and implement risk management strategies to minimize potential threats to the business.
• Performance Measurement : Establish key performance indicators (KPIs) and monitor performance across departments to drive continuous improvement and achieve organizational goals.
• Communication : Report regularly to the board of directors and other department heads on company performance, strategic initiatives, and growth prospects.
• Vendor and Supplier Management : Manage relationships with external partners, negotiate contracts, and ensure timely and cost-effective delivery of goods and services.
• Crisis Management : Be prepared to handle and lead the organization through unexpected challenges or crises, making swift and effective decisions.

Qualifications

• Bachelor’s degree in business administration, Management, or a related field.
• Proven experience (typically 8+ years) in senior management or executive roles, preferably within the same industry. Good knowledge of different business functions.
• Demonstrated track record of strategic planning and successful business growth.
• Strong financial acumen with experience in budgeting and financial analysis.
• Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams.
• Outstanding problem-solving and decision-making abilities.
• Exceptional communication and negotiation skills.
• Strong work ethic, with a high level of integrity and ethical conduct.
• Ability to adapt to a dynamic and fast-paced environment.
• Ensure that the quality of work or service is maintained.
• Computer literate with knowledge of Microsoft Suite and CRM software.

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