Job Description

Key Responsibilities

• Develop and execute strategic operating plans for assigned accounts and regions.
• Identify and address gaps in account planning; support team members with execution.
• Partner with the sales team to drive performance, solve account challenges, and pursue opportunities.
• Lead high-level customer meetings and negotiations as needed.
• Clearly communicate expectations around sales execution processes and behaviors, including account planning, pre- and post-call execution, insights gathering, and reporting.
• Coach and mentor sales teams to build stronger customer relationships and elevate service levels.
• Guide the team in balancing customer needs with company priorities through mutually beneficial solutions.
• Personally manage select key accounts and lead persuasive, solution-based sales presentations.
• Solicit new business opportunities and support team efforts to expand the customer base.
• Establish personal and team growth objectives and ensure alignment with broader business goals.
• Address communication and process barriers affecting sales performance.
• Provide support in developing solutions to complex challenges while holding team members accountable for resolving routine issues.
• Monitor key performance indicators (KPIs) and analyze internal and syndicated data to uncover growth opportunities.
• Review accounts receivable reports; address issues related to unusual activity or delinquency in line with credit policies.
• Collaborate cross-functionally with marketing, product development, logistics, and customer service to ensure a seamless sales cycle and high levels of customer satisfaction.
• Drive efforts to meet or exceed budgeted volume, margin, and financial targets.

Note: The responsibilities outlined above represent the core expectations of the role but are not an exhaustive list. Other duties may be assigned as required.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Sales, Marketing, or a related field (or equivalent combination of education and experience)
• 8+ years of progressive experience in sales or a related area
• At least 1 year of management experience or demonstrated team/project leadership
• Proven track record of delivering profitable sales growth and career advancement
• Experience in retail, dairy, consumer packaged goods, or food manufacturing preferred
• Certification or licensure may be required during employment

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