Location: Onsite, 5 days/week (including 1 weekend day)
Industry: FinTech / eCommerce
Type: Full-time
About the Role
As a Fraud Prevention Specialist, you’ll join our Risk Management Fraud Operations team and play a key role in protecting our customers and business from fraud. This position requires a detail-oriented and analytical professional who can identify high-risk activities and assess customer financial capabilities. You will handle sensitive customer information and are expected to strictly follow security and compliance protocols.
Key Responsibilities
Analyze customer activity reports and fraud cases to identify high-risk transactions.
Apply appropriate conditions or clear cases based on investigative findings.
Perform financial underwriting by reviewing bank account cashflows and conducting ability-to-pay assessments.
Review customer documents to detect identity theft or fraud indicators.
Maintain accurate documentation and reports of all activities.
Collaborate cross-functionally with Customer Service, Collections, IT, and Compliance teams to resolve issues.
Safeguard Personally Identifiable Information (PII) and ensure strict data security and confidentiality.
Meet or exceed productivity and quality benchmarks.
Comply with company policies regarding security and cell phone usage during work hours.
Qualifications
Associate degree preferred.
Experience and Skills
Minimum 2 years of experience in the financial services industry — ideally in consumer finance, retail fraud, call center operations, QA, order management, or customer service.
Previous fraud prevention or call center experience strongly preferred.
Proficiency in Microsoft Excel and Word.
Strong analytical, verbal, and written communication skills.
Comfortable performing financial calculations (e.g., income verification, account analysis).
Hi, Please find one of the urgent jobs opening and send across your updated resume if you are available. Position- Call Center Customer Service Representative Location- Plano, TX, St Petersburg, FL (Local Only) Responsibilities Handle inbound service...
...Job Description: Monday-Friday, 8am-5pm. Twice a Month Late Shift Is Required 11:30am-8pm. Must have: Certified Medical Assistant through the American Association of Medical Assistants (AAMA) or Registered Medical Assistant through American Medical Technologists...
...Utah Research Study Profit Model - the more the studies make, the more you make! Open to a wide variety of board certified physicians! The Company Our client is a clinical research company and biobank excited to expand their research to more sites within...
...92606 - Onsite Max Pay - $21.45 Per Hour W2 Contract Duration: 6 month contract Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services...
Wripple is looking for a seasoned Senior Copywriter for one of our clients in the airline industry. This is a 40 hour/week, hybrid onsite long-term contract role - initial contract running through EOY, with opportunities to extend. You must be able to go onsite to the...