Customer Service Rep
Location - Irvine, CA 92606 - Onsite
Max Pay - $21.45 Per Hour W2
Contract Duration: 6 month contract
Summary:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
* Refer unresolved customer grievances to designated departments for further investigation.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
* Ability to work independently and manage one's time.
* Ability to accurately document and record customer/client information.
* Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
* High school diploma or GED preferred.
* 2-4 years customer service related experience required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
...specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-... ...in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using...
...healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home...
...out-and-back dedicated route and work with the same customers every day. Haul automotive parts in dry van trailers with newer day trucks. Haul no-touch, mostly drop-and-hook freight. Work with onsite leaders and dispatch. Pay and bonus potential ~ Route and...
...satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide... ...information by using the right methods/tools Meet personal/customer service teamsales targets and call handling quotas Handle customer...
...records to meet established standards. Maintain work areas and tools in a clean and organized manner, practices proper tool and FOD control. Performs work safely and utilizes the appropriate technical data for the assigned task. Monitor and support continuous...