Job Description
Job Summary Remote Customer Service Representative (Healthcare Support Specialist) at MedStar Health Inc.
- Role Purpose:
Serve as the central point of contact for patients, families, and providers, ensuring a positive and supportive healthcare experience.
- Key Responsibilities:
- Handle 50-60 daily inbound calls regarding appointments, billing, and general inquiries.
- Schedule appointments across a 10-hospital network.
- Resolve billing and insurance queries empathetically and accurately.
- Assist patients with telehealth platform setup.
- Process prescription refill requests via EHR (Epic preferred).
- Respond to patient portal messages within 2-hour SLA.
- Verify insurance eligibility using CoverMyMeds.
- Maintain HIPAA compliance in all communications.
- Document all interactions using Salesforce Health Cloud CRM.
- Participate in weekly clinical updates with nursing leadership.
- Strive for 90%+ patient satisfaction scores.
- Suggest process improvements for enhanced patient access.
- Required Qualifications:
- Minimum 1 year of customer service experience (healthcare preferred).
- Strong technology skills; able to use dual monitors (equipment provided).
- Typing speed of 45+ WPM with 95% accuracy.
- Excellent active listening and communication skills.
- Quiet, professional home workspace.
- Work Environment & Schedule:
- 100% remote, full-time (40 hrs/week), Monday to Friday, 8am-5pm EST.
- No nights or weekends required.
- Compensation & Benefits:
- $28 per hour, above market rate.
- $1,000 retention bonus at 6 months.
- Comprehensive medical, dental, vision coverage from day one.
- 403(b) retirement plan with 5% company match.
- Paid training and certification programs.
- $500 annual wellness reimbursement.
- Growth & Development:
- Opportunities for advancement (80% of supervisors promoted from within).
- Exposure to healthcare systems and terminology.
- Employment Requirements:
- Must pass background check and HIPAA certification (provided in training).
Job Tags
Hourly pay, Full time, Part time, Night shift, Weekend work, Monday to Friday,
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