Job Description

Quest Group is looking for a strong Operations manager to lead 3 in office reps & 8 installation reps with a leading provider of high-quality building materials specifically door & hardware. this client services commercial, industrial, and residential clients across the country. With a commitment to innovation, customer satisfaction, and operational excellence, we are seeking a results-driven Operations Manager to lead and drive efficiencies with the team.

Position Summary

The Operations Manager is responsible for overseeing daily operations including procurement, inventory management, order fulfillment, logistics, scheduling and installation. This role ensures that all operational activities align with company objectives for efficiency, cost control, and customer satisfaction.

Key Responsibilities

• Oversee end-to-end operations including supply chain, warehousing, inventory control, and logistics.
• Manage and optimize inventory levels to ensure product availability while minimizing excess stock.
• Coordinate with sales, scheduling and installation team to meet delivery deadlines and customer expectations.
• Identify and implement process improvements to increase operational efficiency and reduce costs.
• Develop and track key performance indicators (KPIs) to assess operational performance and drive continuous improvement.
• Maintain compliance with safety standards, regulatory requirements, and quality control measures.
• Manage vendor relationships and negotiate terms to ensure timely and cost-effective procurement.
• Lead, train, and motivate a team of warehouse and logistics personnel.
• Utilize ERP and inventory systems to streamline operations and maintain accurate data.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field.
• 5+ years of experience in operations management, preferably within the building materials or hardware industry.
• Strong knowledge of supply chain processes, inventory control, and warehouse management systems.
• Experience with ERP systems (e.g., NetSuite, SAP, Microsoft Dynamics).
• Excellent organizational and leadership skills.
• Strong problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Knowledge of door hardware products is a plus.

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