Job Description

About Us:

At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world’s largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need.

Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do.

We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won’t just shape the future of healthcare—you’ll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we’re creating.

If you are not ready to dedicate yourself to your work and the vision of building the world’s largest & highest quality telemedicine company 5 days a week in person, you should not apply.

Join us and help redefine the future of healthcare.

The Role:

We are currently seeking a full-time Operations Associate. Reminder: this is a full-time and in-person position located in New York, NY. If you are looking for a remote or hybrid position, this is not the right fit for you.

What You’ll Do:

• Support day-to-day operations across our telehealth platform, including communication with providers, coordinators, and coaches.
• Assist in maintaining and updating tools such as the Zealthy provider and coordinator portal, ZenDesk, and other systems.
• Serve as a first point of contact for inbound operational requests, ensuring they are triaged and addressed efficiently.
• Help maintain and track team performance against key operational metrics and goals.
• Document and update workflows and standard operating procedures to ensure clarity and consistency.
• Partner with pharmacy and clinical operations teams to ensure accurate and timely support for patient care.
• Assist with data entry, reporting, and identifying process inefficiencies.
• Take ownership of assigned tasks and support projects aimed at improving telehealth delivery and operational workflows.
• Collaborate closely with other members of the operations team to execute strategic initiatives.
• Support special projects and cross-functional needs as they arise.

What You’ll Bring:

• 2+ years of relevant experience, ideally at a telehealth or healthcare startup.
• Proven ability to manage and develop teams in a fast-paced environment.
• Bachelor’s degree required.
• Exceptional communication and organizational skills with a strong attention to detail.
• A proactive and positive attitude toward tackling varied tasks in a dynamic setting.
• A willingness to work in person, full-time, with dedication to Zealthy’s mission and goals.

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