Job Description

Title: Consumer Loan Specialist

Conditions: Fully On-site

Location: Columbus OH, 43231

Duration: 3-Month C2H

Hours: 8am-5pm

Pay Rate: $16-17/hr

Conversion Salary : $20-25/hr

Interview Process: 1&D virtual (1 hour)

REQUIRED SKILLS:

HS Diploma
1+ years' experience customer service-related position
Working knowledge of Excel, Word, and Access
Experience with Auto Titles
Attention to detail
Professional written and verbal communication skills

Plusses:

Banking experience
Experience with Consumer loan documents
Experience with Fraud Claims

DAY TO DAY:

Primary responsibilities of this role are:

Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system
Follow up with business partners regarding missing or insufficient documents
Research and verify lien position on UCCs and titles for loans secured by RVs, vehicles and boats and also analyze loan status to determine the appropriate resolution
Prepare customer communication
Manage workflow to ensure SLA's are met or exceeded.

Additional responsibilities may include:

Assist with other collateral related tasks as needed (including continuations of UCCs, or other ongoing maintenance)
Work with outside agencies (Bureau of Motor Vehicles, Clerk of courts, lending institutions and dealers) to resolve problems
Some clerical/administrative functions including receipt of documents, department mail delivery, and other duties as assigned

Job Tags

Remote job,

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