Job Description

Job Role: IT System Administrator

Location: 3495 Deer Creek Rd, Palo Alto, CA 94304 (Onsite)

Summary

We're seeking a motivated and detail-oriented System Administrator to join our growing IT team here.This role is ideal for someone with experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you'll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies.

Minimum Qualifications:

• Work experience providing front-line IT support or systems administration work
• In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
• Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Strong knowledge of IT security best practices and compliance standards.

Preferred Qualifications:

• Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
• Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
• Excellent customer service skills and the ability to be a self starter
• Exposure to IT security best practices.

Advanced Troubleshooting and Technical Support:

• Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.

Job Tags

Similar Jobs