Job Description

Description

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit .

Our Enrollment Coordinators are responsible for working on behalf of Collegis’ partner schools to support their Enrollment Coaches by being a critical point of contact for prospective students and supporting Enrollment Coaches with crucial enrollment tasks. Enrollment Coordinators must be driven and people-oriented to support both graduate and undergraduate potential students to enroll in online learning. Every day you’ll make a difference in the lives of others by serving as a critical point of contact for potential students to answer questions and support retention efforts.

Primary Responsibilities, Essential Functions and Requirements:

The Enrollment Coordinator supports Enrollment Coaches who work with prospective students to make the decision to invest in their future and enroll in one of Collegis Education’s client’s programs in various fields of study.

• Serve as a critical point of contact for students using a variety of communication methods including phone calls, chats, emails, or texts to answer questions and support retention efforts.
• Coordinate with other departments for additional relationship building, coaching, and enrollment support.
• Foster a culture of engagement with prospective students by providing swift responses to
• questions, maintaining professional written and verbal communication, and providing support throughout enrollment.
• Work collaboratively with students to help them complete specific tasks and prepare for university life.
• Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary.
• Continuously innovate and identify process improvements to better the students’ experiences every day.
• Maintain a positive, “How can I help?” attitude.
• Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished.
• Assume or coordinate other duties or projects as assigned or directed.

Requirements

• Demonstrated knowledge of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained).
• Demonstrated skill in a customer-first mentality and a principle-thinking approach to innovate in delivering a world-class customer service experience.
• Demonstrated knowledge of Salesforce.
• Demonstrated skill in organization and time management to balance multiple competing needs and requests in a fast-paced environment.
• Demonstrated ability to establish and maintain effective working relationships.
• Demonstrated superior skill in both verbal and written communication.

Education, Certifications and Licensures:

• Bachelor’s degree preferred, Associate's degree required.

Remote/Hybrid Policy: This role offers the flexibility of a fully remote environment. However, in alignment with our commitment to collaboration and team engagement, candidates within a 60-mile radius of our Chicago, IL headquarters will be expected to follow a hybrid schedule, working onsite 1-2 days per week to support in-person connection and cross-functional partnership.

Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain of @mail.paylocity.com or @collegiseducation.com.

Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

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