Job Description

Overview

Ballard House is a founder-led ecommerce accelerator. We provide solutions to brands for their Amazon operations across logistics, content, advertising and backend data, so they can grow scale rapidly and protect their online reputation. Founded in 2017 by two brothers, we are building a tight-knit team that creates real impact for our partners.

We are seeking a Director of Amazon Operations to lead our fulfillment team as they provide account management, listing optimization, supply chain management and advertising services for a growing portfolio of brands. We’re looking for someone who’s sick of getting boxed out of strategy and wants to run the Amazon ops machine end-to-end. This leadership team seat will work directly with company founders. A great candidate will bring a deep understanding of Amazon strategy coupled with a strong skillset in ecommerce operations and no fear of getting deep in the weeds to build or refine workflows. This is a small team where change is rapid and your contributions will make a clear difference. This role has significant room for growth and advancement.

Company Core Values

If this describes how you approach the world, then you will love our team.

Unimpeachable Character : Be someone others are always proud to associate with, personally and professionally

Open and Honest : Feedback is the catalyst for growth

Play to Win: Define what it takes to win, then do it

Always Moving Forward : We choose relentless positivity

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Schedule: Full time exempt, Monday-Friday

Pay: $100,000 - $135,000 salary + bonus potential to start in 2026

Benefits: Paid time off, paid holidays, positive work culture

Location: Hybrid, frequent in-person work near Ann Arbor, MI required

Responsibilities and Duties

Current responsibilities will include the below, however the role will evolve:

• Accountable for ensuring smooth daily brand management department operations
• Achieve aggregated growth and margin targets across managed brands in collaboration with brand managers
• Own process improvement within the department. Meet with SMEs overseeing content optimization, advertising, inventory management, and analytics to tighten reporting and increase speed within feedback loops
• Contribute to establishing and/or refining playbooks for each specialty within the brand management department (content, ads, supply chain, etc)
• Support team resourcing, tooling, plus SOP creation and management
• Run regular department meetings and ensure collaborative working environment across multiple teams
• Own recruiting, hiring and training projects within the department
• Contribute to setting and accomplishing quarterly and annual company-level goals as part of the formal leadership team
• Independently maintain expertise in ecommerce and the Amazon marketplace

Qualifications

• Bachelor’s degree or higher
• 4-7 years experience leading Amazon marketplace strategy or operations
• 3+ years of account management experience preferred
• Skilled in project and people management
• Proficient in Google Suite
• Familiarity with EOS (Entrepreneurial Operating System) principles a plus
• Keepa, DataDive, Revseller, ClickUp and related software experience preferred

Interview Process:

Round 1 - 15 min intro

Round 2 - With COO

Round 3 - With executive team

Want to stand out? Shoot a quick video (1-3 min) answering the below questions. It doesn’t have to be polished.

1. Why are you interested in this position?
2. What’s something small you’ve learned recently that made a big difference?

Send your video at

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