Customer Support / Dispatcher Job at RGBSI, Norfolk, VA

cEc1QjRGd3hjdWpIUy9OUkpTSVdQNWF0cWc9PQ==
  • RGBSI
  • Norfolk, VA

Job Description

Responsibilities:

  • Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

Requirements:

Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changes priority levels

  • Ability to work under pressure and make well thought out decisions
  • Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
  • Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
  • MUST have prior dispatch skills (911 operations centers, utilities operations centers, etc.)
  • Strong communication skills both verbal and written
  • Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
  • Minimum of 3+ years of hands on dispatch/operations center experience

Education:

Minimum High School Diploma/GED

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more.

Job Tags

Temporary work,

Similar Jobs

Care Solutions, Inc.

Live-In Nanny Job at Care Solutions, Inc.

Live-in Nanny to care for newborn for professional family. Provide nurturing, excellent care throughout the day. Demonstrate good judgement in the care of the infant at all times. Verbally engage with infant and encourage age appropriate activities to ensure infant reaches... 

Truck with Jed Logistics

Truck Driver/CDL-A / Home Daily /Dedicated Job at Truck with Jed Logistics

 ...Hiring immediately for Class A Driver! Bold Safe Trucking is a top employer of CDL Truck Drivers across the country. In addition to a great starting salary...  ...Slip Seating No Touch Freight Automatics Home Daily Average $1600 weekly Mileage and stop pay -... 

Ultimate Staffing

Client Coordinator (Restoration Company) Job at Ultimate Staffing

 ...gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or...  ...risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions... 

Upward Health

Care Specialist Job at Upward Health

 ...readmissions; create and promote adherence to a care plan developed in coordination with the patient, primary care provider, and family/caregiver(s); increase patients ability for self-management and shared decision-making; provide medication reconciliation; connect patients... 

Career Group

Personal Assistant Job at Career Group

 ...appointments, workouts, reservations, etc. Please submit your resume to apply! You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most...