Job Description

Customer Service Specialist

Lincoln Park, NJ

Hybrid Position

Temp Experts is actively seeking a Customer Service Specialist to join a well-established banking company in Lincoln Park, NJ . This is a Hybrid opportunity.

The ideal candidate must be detail oriented and have high volume, multi phone line experience , preferably with a bank or similar industry.

Responsibilities

• Follow established guidelines regarding customer service and deliver an exceptional customer experience in accordance with company mission statement.
• Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
• Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
• Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
• Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
• Responsible for achieving individual sales, referral and service quality goals.
• Develop referrals from prospects calling to inquire on bank products and services.
• Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay

Requirements:

• High School Diploma or GED.
• A minimum of 2 years' high volume call center experience, teller or branch banking experience.
• Bilingual (Spanish/English) is preferred.
• Excellent verbal and written communication skills.
• Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.
• Demonstrate a working knowledge of bank products, services and policies.
• Detail oriented and organized.

TempExperts is an Equal Opportunity Employer.

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