Overview:
Customer Servicel Advisors are responsible for managing the day-to-day contact duties with customers with any issues related to Customer Assistance, Marketing Support, EV, and Connection Center. Communication methods used are Messaging, Phone, and Email. Advisors are driven to be successful in building relationships with our customers, dealership personnel, Field organization, Brand Quality, and various stakeholders.
Responsibilities Include:
Handle inbound interactions between Care, Marketing Support, EV, and Connection Center inquiries through phone, email, or messaging.
Proficient case handling for your customers while providing them with resolution in a timely manner.
Ensuring the Team Leaders and Senior Advisors have the necessary information on case status, suggestions, and resolutions.
Participating in additional training to increase skillset to better handle our customers and Members.
Connection Center Skilling- Technical troubleshooting of vehicle connectivity, Wi Fi, Infotainment and Mobile App concerns.
Attended Bi-Weekly 1:1's with Team Leaders to identify constructive feedback regarding process compliance and customer experience.
Exceed expectations for team KPls, such as service level, Customer Satisfaction and completed on-time activity metrics.
Be a part of a team culture that puts the customer at the center of everything we do while also delivering operational excellence.
Must have availability to work Sunday-Saturday with flexibility on hours depending on the needs the business and shift bid selection.
Qualifications/Requirements:
Bachelor's Degree preferred or equivalent work experience
1+ Years of experience in luxury customer service-related profession
Technical proficiency, problem solving, and troubleshooting experience
Computer navigation and proficiency in Excel, PowerPoint, and Word
Strong verbal and written communication skills
Ability to deal with ambiguity and adapt quickly in a fast-paced environments
...brands. You'll own your beatsecuring placements, pitching with purpose, and finding fresh angles that connect style with sport. Public Relations Specialist Responsibilities: Drive PR strategy across top mens fashion and culture outlets Build and maintain...
...Job Description: Property Manager | Housing Manager | Student Housing Manager Are you driven to enhance the college student living experience? Rentdotlive LLC, a premier student housing property management company with 16 years of expertise in multifamily residential...
...Production Artist II, Graphic Digital Design Global Sports Apparel WHO WE ARE LOOKING FOR Were looking for a Production Artist II to join the Global Sports Apparel team. This role amplifies production by delivering flawless execution on production-ready files...
...Job Title: Administrator, Asset Management & Baggage Full-Time Position Position Overview: This position is accountable for... ...regularly required to travel from floor to floor and in varying outdoor weather conditions. An individual in this position may be required...
...A leading alternative investment management firm is seeking a Compliance Officer to join its Legal and Compliance team. This role offers the opportunity to work closely with senior leadership and contribute to the ongoing development and execution of the firm's global...