Job Description

JOB DESCRIPTION

The Customer Experience & Office Coordinator must be a professional, organized and detail-oriented individual. The candidate must have outstanding communication skills, must be reliable and able to multi-task with smile. The individual must be bright and well-rounded oversee and care for our growing team and customer base! Our ideal candidate will be a self-starter and will be the front line to our organization. This position plays a key role in maintaining customer satisfaction and loyalty.

DETAILS

• Hours: 37.5 hours/week
• Directly Reports to: Customer Service Manager
• Type: Full-Time Annual
• Pay: $50,000
• Work Location: Erlanger, KY
• Work Remotely: Not Eligible

ABOUT US

• Our business is family owned and operated by two second generation sisters, Molly & Katherine Oliver. With a growing portfolio of over 80 natural personal care products ranging in distribution at Walmart, Kroger, Publix, Amazon and more - we are just getting started! Come Join Us!

RESPONSIBILITIES/JOB DUTIES

Customer Service for All Brands

• Respond to incoming customer phone calls and emails with professionalism and knowledge of all products.
• Address and resolve customer inquiries, concerns, and complaints in a timely manner.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with internal teams to address customer needs and ensure smooth service delivery and quality issues.
• Proactively identify opportunities to enhance customer satisfaction and retention and internal processes.

Office Coordination:

• Oversee daily office operations to ensure efficiency and productivity. o Manage office supplies inventory and place orders as needed.
• Coordinate scheduling and event needs such as catering for group meetings, appointments, and events.
• Handle incoming and outgoing mail, shipments, and correspondence.
• Prepare and maintain documentation, reports, and records.
• Ensure the office environment is clean, organized, and well maintained.
• Liaise with vendors, contractors, and building management for office repairs and services.
• Provide administrative support to senior leadership, as needed to support the ongoing efforts of the company.
• Act as the front office greeter, maintaining professional attire and demeanor to create a welcoming environment for visitors and staff.

Qualifications :

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Prior experience in customer service or a similar role is preferred.
• Professional Attire as front office greeter
• Work In Office Position
• Must Meet company background verification requirements

EMPLOYEE BENEFITS

• 60 Free Products Annually
• Medical Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401K with Match Opportunity
• More Details in Company Handbook

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