Customer Experience & Office Coordinator Job at Kirk's Family of Natural Brands, Erlanger, KY

cFdCRjUxYzNlTzdMVHZaYklTTVFPWldocWc9PQ==
  • Kirk's Family of Natural Brands
  • Erlanger, KY

Job Description

JOB DESCRIPTION

The Customer Experience & Office Coordinator must be a professional, organized and detail-oriented individual. The candidate must have outstanding communication skills, must be reliable and able to multi-task with smile. The individual must be bright and well-rounded oversee and care for our growing team and customer base! Our ideal candidate will be a self-starter and will be the front line to our organization. This position plays a key role in maintaining customer satisfaction and loyalty.

DETAILS

  • Hours: 37.5 hours/week
  • Directly Reports to: Customer Service Manager
  • Type: Full-Time Annual
  • Pay: $50,000
  • Work Location: Erlanger, KY
  • Work Remotely: Not Eligible

ABOUT US

  • Our business is family owned and operated by two second generation sisters, Molly & Katherine Oliver. With a growing portfolio of over 80 natural personal care products ranging in distribution at Walmart, Kroger, Publix, Amazon and more - we are just getting started! Come Join Us!

RESPONSIBILITIES/JOB DUTIES

Customer Service for All Brands

  • Respond to incoming customer phone calls and emails with professionalism and knowledge of all products.
  • Address and resolve customer inquiries, concerns, and complaints in a timely manner.
  • Maintain accurate records of customer interactions and feedback.
  • Collaborate with internal teams to address customer needs and ensure smooth service delivery and quality issues.
  • Proactively identify opportunities to enhance customer satisfaction and retention and internal processes.

Office Coordination:

  • Oversee daily office operations to ensure efficiency and productivity. o Manage office supplies inventory and place orders as needed.
  • Coordinate scheduling and event needs such as catering for group meetings, appointments, and events.
  • Handle incoming and outgoing mail, shipments, and correspondence.
  • Prepare and maintain documentation, reports, and records.
  • Ensure the office environment is clean, organized, and well maintained.
  • Liaise with vendors, contractors, and building management for office repairs and services.
  • Provide administrative support to senior leadership, as needed to support the ongoing efforts of the company.
  • Act as the front office greeter, maintaining professional attire and demeanor to create a welcoming environment for visitors and staff.

Qualifications :

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Prior experience in customer service or a similar role is preferred.
  • Professional Attire as front office greeter
  • Work In Office Position
  • Must Meet company background verification requirements

EMPLOYEE BENEFITS

  • 60 Free Products Annually
  • Medical Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • 401K with Match Opportunity
  • More Details in Company Handbook

Job Tags

Holiday work, Full time, For contractors, Remote job,

Similar Jobs

Ultimate Staffing

Remote Medical Assistant/Patient Coordinator Job at Ultimate Staffing

 ...Healthcare services company seeks a work from home Medical Assistant/Patient Coordinator to correspond with patients and physicians in a fast-paced call center environment. This growing organization offers competitive benefits, clear promotional path and great company... 

Folk Design Group

Salon Manager/Lead Hair Stylist Job at Folk Design Group

 ...enjoy working with us! Thriving Teams: We are all about positive salon environments and teamwork. Get ready to celebrate your coworkers...  ...: Help folks discover the perfect products to keep their hair looking fierce. Product bonus = extra cash for extra fun. Boss... 

Sportsman's Warehouse

Ecommerce Merchant Job at Sportsman's Warehouse

 ...business goals and seasonal strategies. Regularly analyze sales performance, onsite behavior, and customer feedback to make data...  ...operate a computer and telephone, and stoop/kneel to handle computer equipment The employee may be required to exert up to 10 lbs. of... 

Baumann Consulting

Building Enclosure Consultant Job at Baumann Consulting

 ...Occupational Summary Baumann Consulting, Inc. (Baumann), with offices in Washington, D.C., Chicago, and Frankfurt (Germany) provides...  ...consultancy for sustainability and energy efficiency in the real estate industry. Our mission is to deliver solutions for a carbon... 

Noorda College of Osteopathic Medicine

Faculty in Pathology Job at Noorda College of Osteopathic Medicine

 ...extramural funding in their areas of interest. Key Responsibilities: Teaching & Curriculum Development Develop and deliver pathology-related content in Biomedical Sciences courses. Implement engaging, interactive, and technology-enhanced teaching methods....