Clinical Care Coordinator (Pharmacist) Job at Software Methods, Incorporated, Media, PA

cEdORjRGby9kK3JPUy9KV0lTOFhONU92b3c9PQ==
  • Software Methods, Incorporated
  • Media, PA

Job Description

Software Methods is seeking a full-time Clinical Care Coordinator (Pharmacist) to assist our client in the Media, PA area . This is 100% on-site.

The Clinical Care Coordinator is responsible to connect members with alternative funding who have complex clinical conditions and are receiving medication in a home infusion or in-office infusion setting.

Responsibilities:

  • Manage, directly, Clinical Care Coordinator work for complex members
  • Research available programs for infused medications
  • Establish the relationship with participants and their foundation along with provider going forward in transition
  • Work with provider to ensure they order medications through manufacturer programs and work with TPA to get replacement drug set up.
  • Increase the use of telecommunications and IT services to increase efficiencies
  • Document/record all interactions with members, health care providers, pharmacies, and financial assistance entities in the Customer Relationship Manager software in a timely manner
  • Review pending activities/events and specific customer requests to ensure excellent customer service and customer experience
  • Demonstrate proficiency and full understanding of Payer Matrix patient database including data elements, definition of case statuses and outcomes, case documentation requirements and the importance of meeting company metrics
  • Research and identify available financial assistance programs for specialty drugs that are prescribed for active members
  • Report any financial assistance program trends to supervisor
  • Communicate with member’s health plan sponsor, Fund, or PBM as needed
  • Recommend improved processes and management methods to generate workflow optimization
  • Work on problems where analysis of data requires a review of a variety of factors; exercise judgment within defined standard operating procedures to determine appropriate action
  • Typically receives little instruction on day-to-day work, general instructions on new assignments
  • Perform such other duties as needed or assigned by management

Required Skills:

  • Degree in Pharmacy; specialty pharmacy, home infusion or physician infusion experience preferred
  • Minimum 3+ years customer service experience.
  • Excellent written and oral communication skills.
  • Ability to multi-task and handle consistent workflow.
  • Time management and prioritization skills.
  • Computer, email and MS Office competency.

If this sounds like you, please contact us today!

Unable to sponsor visas for this position. Please encourage those authorized, to work in the U.S. without a visa, to apply!

No third parties please.

Job Tags

Full time, Home office,

Similar Jobs

The Career Hut

Remote Customer Service Job at The Career Hut

Do you enjoy customer service? If so, this opportunity might be what you're looking for. Are you the type of person who takes pride in your...  ...satisfaction but also pays off lucratively. Work Anywhere, Anytime (remote work) As a Savings Consultant you can work from the comfort... 

Acro Service Corp

Bilingual Customer Service Representative Job at Acro Service Corp

 ...primary responsibility of this role is to provide a high level of customer service to members of Team Toyota by accurately and rapidly answering their questions via written responses using our custom online tool. Reporting to the Senior Manager of HR Transformation,... 

INDUSTRIAL TOOL DIE & ENGINEERING INC

CNC Machine Operator Job at INDUSTRIAL TOOL DIE & ENGINEERING INC

 ...delivering top-quality solutions through a diverse range of services. Tucson, AZ Position Summary We are seeking a skilled CNC Machine Operator to load and unload various castings or cut stock for machining, ensuring that we meet both print specifications and... 

Yale New Haven Health

Priest Chaplain-Catholic Job at Yale New Haven Health

 ...do, as individuals and professionals, every day. Clinical Chaplains are responsible for direct emotional, spiritual, religious, and...  ...implementing new methods of addressing patients', their loved ones, and hospital employees emotional and spiritual needs and for collaborating... 

Ultimate Staffing

Entry-Level Sales Customer Service Representative-TEMP TO HIRE Job at Ultimate Staffing

 ...ensuring a seamless customer experience from inquiry to purchase. This is a CSR role plus commissions type of position. This is a temp to hire opportunity. Key Responsibilities: * Proactively reach out to potential and existing customers through outbound calls,...