Job Description

Title: Client Service Analyst

Location: Houston, TX (Hybrid – 3 Days a week)

Duration: 12 Months of Contract

The position is an intermediate to advanced Corporate Trust level position for the implementation and maintenance of Corporate Agency & Trust transactions. The position will assist in implementing, maintaining new, and existing transactions.

Responsibilities:

• Assist in the implementation and maintenance of Corporate Special Agency (ABS, MBS and CLO).
• Assist Transaction Managers with managing client day-to-day activities related to their transactions
• Assist with supporting the distribution of relevant rate reset notices
• Assist Transaction Managers in completion of internal projects related to their transactions and to Banking.
• Assist with management of document custody request of releases
• Address transactional inquiries from both internal and external Agency & Trust clients in connection with transactions.
• Adhere to Banking Agency & Trust policies and procedures for client onboarding, deal implementation, account opening, deal payment processing and deal maintenance.
• Coordinate with Operations and clients for transaction set-up, activity and reporting.
• Coordinate with Operations for inquiries from clients.
• In all matters, demonstrate particular consideration for the banks reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• In conjunction with the CLO Service Team within Client Operations who currently identifies unsettled bonds and communicates trade status to our collateral administrator partners, assist in communicating the status of bond trades directly to our CLO clients daily and provide resolution.
• Monitor SWIFT Connectivity including bond trade settlements
• Monitor Bond Trade Settlements to assure settlement
• Monitor Bond Settlement – Fail Trades Report client setup
• Coordinate CIDD Setup – PDF, XML with client, Collateral Administrator partners and Client Product Support Team
• Monitor CitiVelocity setup for account view access including Corporate Actions setup & coordination of training
• Collaboration with collateral administrator partners in preparing Administrative Details that are distributed to clients
• Escalation Point of Contact for the client matters which involve the Collateral Administrator, Product, Transaction Managers and Operations
• Liaise with the collateral administrators, Transaction Managers & Operations with respect to the quarterly payment date process
• Monitor at each deal closing to ensure that trust account openings and MMF account openings are processing timely to avoid delays & compensation claim payments
• Work on creating efficiencies that will improve processes between Operations, Transaction Managers, and collateral administrators

Qualifications:

• 2-5 years of relevant experience (e.g. operations, transaction management, product management)
• Demonstrated experience in deal implementation, deal maintenance, and direct interaction with clients
• Ability to adjust priorities quickly as circumstances dictate
• Ability to manage tight deadlines or unexpected changes in expectations or requirement
• Intermediate level of expertise with Microsoft Excel and general computer knowledge
• Demonstrate organizational, problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree or equivalent experience

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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