Job Description

Our client, a leading provider of financial technology software, is hiring a Risk Analyst to join their team in Plano, Texas! Must be comfortable working s hift: 2 PM-10PM/ 12AM - 8AM Mon-Fri / Tue-Sat / Sun-Thu

*This is a 6-month W2 contract with benefits!*

As a Risk Analyst, you will be responsible for handling 20+ inbound calls per day, resolving complex risk and fraud-related inquiries from their payment processing merchants. This person will also evaluate merchant cases to resolve fund holds related to fraud or financial issues, recover outstanding balances, and support chargeback dispute resolution.

Responsibilities:

• Review and resolve fraud-related fund holds, pursue balance collections, and provide support in chargeback disputes for merchant accounts.
• Collaborate effectively with cross-functional teams to resolve customer-related issues
• Reviewing document processes and procedures, and maintaining accurate and detailed records of all transactions

Requirements:

• 2+ years of experience in risk management
• Prior experience in an inbound calling environment

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

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