Call Center Director Job at MyFlorida Energy, Miami, FL

cG05QTRGOHljZXpMVHZSVkppTVFPSlNnb2c9PQ==
  • MyFlorida Energy
  • Miami, FL

Job Description

Company Description

MyFlorida Energy is a statewide energy efficiency initiative aimed at helping Florida homeowners enhance their properties with approved energy-saving improvements. Our mission is to promote residential energy independence by offering reliable solutions in solar power, insulation, HVAC, roofing, and windows. We operate with the highest standards of professionalism, aligning with state energy goals to reduce consumption and improve home performance. Our vetted programs, licensed contractors, and personalized assessments make it easier for homeowners to benefit from modern and efficient energy technologies.

Key Responsibilities

Build and lead a new outbound call center team (starting with 25+ agents)

Design and execute recruitment, training, and retention strategies

Oversee KPI tracking, call conversion metrics, and daily performance management

Evaluate and optimize scripts, rebuttals, and closing frameworks

Work closely with sales and marketing to improve lead flow quality

Identify and manage lead vendors and list sources

Foster a high-intensity, numbers-driven culture with strong accountability

Qualifications

5+ years of experience managing call centers in solar, home services, or construction-related industries

Proven success in appointment setting or outbound telesales environments

Deep understanding of sales psychology, call scripting, and conversion tactics

Strong leadership, coaching, and team-building skills

Experience working with predictive dialers, CRMs, and lead distribution tools

Comfortable in a bullish, high-pressure sales environment

Bilingual (English/Spanish) preferred

Job Tags

For contractors,

Similar Jobs

OTR Solutions

Account Coordinator Job at OTR Solutions

 ...solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. OTR has been recognized as a Top Workplace by the... 

NTT DATA, Inc.

Oracle, PostgreSQL, Snowflake, Teradata - Developer Job at NTT DATA, Inc.

 ...inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Oracle, PostgreSQL, Snowflake, Teradata - Developer to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Oracle, PostgreSQL, Snowflake, Teradata - Developer... 

Ginas Tech Jobs

Junior Data Analyst, Excel Experience Required - Work From Home Job at Ginas Tech Jobs

 ...position will be dynamic, and it will evolve as needs change and as the candidate shapes the role. This position is 100% Remote. Will look at entry level experience with good Excel skills. Responsibilities: Collect, organize, and clean data from various sources,... 

HAUGHT AIR CONDITIONING, INC.

Heating Air Conditioning Service Technician Job at HAUGHT AIR CONDITIONING, INC.

 ...Haught Air Conditioning, Inc. is a trusted HVAC service company based in Waco, Texas. We specialize in residential and light commercial heating, air conditioning, and...  ...for a Heating and Air Conditioning Service Technician. The technician will be responsible for troubleshooting... 

International Association of Fire Chiefs (IAFC)

Senior Office Assistant Job at International Association of Fire Chiefs (IAFC)

 ...Excel, and PowerPoint. Knowledge of project management software such as Monday.com. Knowledge of AMS/CRM software such as Salesforce. Knowledge of Adobe to create, edit, and combine .pdf files. Skills: Ideal candidate learns quickly, is a self-starter,...