Job Description

DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial future. We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies, become a DebtBluer today!!

Job Summary: DebtBlue is seeking a Bilingual Customer Service Representative who is the primary source of contact for clients enrolled in our debt settlement program. The ideal candidate will motivate clients to graduate (complete the program) by listening to their needs and providing them with a positive experience. CSS resolve simple to complex client inquiries in a professional and courteous manner using detailed knowledge of program, systems, applications, and problem solving-decision making skills while adhering to company guidelines and Debt Blue Core Values. The Client Success Specialist I will report to Client Success Manager.

What you'll do:

• Notate client accounts in CRM with accurate and complete information to ensure exceptional
• communication between employees and departments
• Professionally handle incoming client requests and make monthly follow-up calls
• Proactively address client needs via various communication channels
• Complete outbound calls and annotate tasks
• Communicate thorough understanding of company products and consumer debt relief options to clients as necessary
• Utilize Customer Relationship Management system (CRM) to assign and complete tasks
• Other duties as required to support department operations

What we are looking for:

• Bilingual (English/Spanish) ** Required **
• High School Diploma or GED (required)
• 2 years of (Call Center) Preferred
• Empathy and willingness to assist clients throughout their financial hardship
• Problem solver with the ability to multitask using judgment and decision-making skills
• Talent to compete in a fast-paced, high-energy environment
• A stellar work ethic including a record of punctuality and good attendance
• Proficiency in Microsoft Office, SharePoint and client service software, database, and tools
• Hours 10 am - 7 pm

What we offer:

• 401K
• Health insurance
• Dental insurance
• Vision insurance
• Short- & long-term disability insurance
• Life insurance
• Paid Time Off
• Paid holidays
• Employee referral program
• Free on-site gym
• Ergonomical desk

Ready to join our team?

If this job seems like a good fit for you, we would be happy to discuss it with you! Please take a few minutes to complete our brief online application. We will get in touch with you afterwards to provide more information regarding the position and the subsequent steps.

AAP/EEO Statement

DebtBlue, LLC is an equal opportunity employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information (GINA), age, disability, marital status or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

Compensation details: 16-17

PI73a8c7a3ff52-30492-37452085

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