Job Description

Job Summary

The Operations Manager will assist the Market Leader in providing leadership to the assigned unit through efficient management of daily operations in all areas of logistics, operations, safety, and customer service.

Supervisory Responsibilities

• Works closely with Market Leader.
• Schedules and supervises Route Drivers, Pick-up and Delivery Drivers, Mechanics, and Yard staff in daily tasks and operations.
• Ensure quality excellence in terms of service and inventory.
• Conducts performance evaluations that are timely and constructive.

Duties & Responsibilities

• Assists manager in efforts to reach profit, performance, and quality service goals.
• Facilitates weekly spot checks, and ensure appropriate action (relocation, cleaning, retraining, etc.) is taken.
• Inventory Management including, but not limited to, regular audits of equipment (supplies, vehicles, and units - quality and quantity), creating or ensuring that all licensing/tags, repair scheduling, product/supply orders, and/or replacement planning with General/City Manager, and rebranding is complete.
• Supervises drivers, mechanics, and yard team members.
• Daily interactions with dispatch and customer care to ensure activities are aligned.
• Ensures safety standards are achieved in partnership with GM through assisting with reviews, coaching, and enforcement.
• Works to meet unit performance standards including operation controls, safety and compliance with policies and procedures. Reviews and manages operations manuals, procedures, and policies ensuring that staff are properly trained and correctly utilizing PPE, equipment care, customer communication and safety.
• Educates new team members on safety standards, performance expectations, as well as safe machinery operation.
• Provide recommendations for improving safety in the workplace.
• Ensures that all vehicles receive basic service receives basic service according to maintenance schedule; reports larger service needs and mechanical issues to supervisor. Follows disinfecting and safety guidelines.
• Ensures team assignments and responsibilities are reasonable, balanced, and adapted to business unit seasonality.
• Attends and participates in periodic team meetings.
• Manages operations when manager is absent.
• Occasionally may fill in on routes, as needed.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Strong math and inventory skills.
• Excellent organizational skills and attention to detail.
• Excellent personal and professional leadership skills.
• Understanding of OSHA regulatory matters and procedures for proper operation.
• Ability to remain professional and composed under pressure.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient in office & financial software, route logistics or similar software with the ability to learn and implement new online & logistics tools.

Education and Experience

• High school diploma or equivalent required; Associate degree or technical certification in related field preferred.
• At least three year of relevant industry experience.
• Demonstrated training and/or mentoring experience.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to drive trucks.
• Must be able to lift up to 75 pounds at times.

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